New Prospects of Park Ridge - Free US Shipping on $100 orders

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Free Shipping and Gift Wrapping FAQS

Free Shipping in US for Orders over $100!

Shipment Options

Q. What are my shipping options?
A. We offer both standard and express delivery:
Standard - Following credit card authorization and verification of information, you will receive your order within 2-5 business days.
Express - If you need something right away, we can ship it to you overnight at an additional charge. For weekday overnight delivery (excluding Saturday delivery), orders must be received by 4pm CDT, and credit card authorization and verification must be obtained. Refer to the Express Shipping Table for additional applicable charges. All overnight deliveries are handled by UPS and may require a signature for delivery. This service is available to US continental addresses only. PO Boxes are not eligible for express delivery.

Domestic Shipping and Handling Costs

Order total	Standard (Arrives in 2 - 5 Business Days)	*Express (Arrives the next business day, Monday-Friday)
$0-$24.99	$8.95	We will add $26.00 to standard shipping and handling costs
$25.00-$49.99	$9.95	We will add $30.00 to standard shipping and handling costs
$50.00-$74.99	$10.95	We will add $35.00 to standard shipping and handling costs
$75.00- more	$11.95	We will add $40.00 to standard shipping and handling costs
$100.00- more	Free	We will add $40.00 to standard shipping and handling costs
*Orders must be placed by 4 PM CT to be eligible for express delivery.
International Orders must be processed via paypal accounts only. International shipping handled via USPS Global Express (EMS). Email us for further information.

Returns and Exchanges

Q. What is New Prospect’s return and exchange policy?
A. We accept returns of unwashed, unworn or defective merchandise. All manufacturer and store tags must be attached to clothing items or shoes/boots in original box(es). Returns on regular priced merchandise are accepted up to 14 days from merchandise receipt date. After 14 days, a store credit will be issued. An exception is made during the holiday season-just let us know if items are holiday gifts. Sale merchandise and items reduced 50% are eligbile for store credit only.

For returns: Place the merchandise in a box with your original packing slip and store receipt, then send the box back to us via insured mail to the address below. You will be refunded within 10 days of receipt of your item.

NOTE: We do not refund shipping and handling charges. If you received Free Standard Shipping, a flat rate of $11.95 will be deducted from your return. Express shipping charges are not refundable.

For exchanges: Call us or email us right away so we can secure and hold the new merchandise for you. Include your packing slip and receipt along with your merchandise in a box and ship it to the address below via insured mail. We will process your exchange as soon as we receive your package.

Easy exchange: Return merchandise with the original packing slip and receipt to the address below. You may reserve your new merchandise by calling 1-847-823-2793 or send us an e-mail. In-stock items will be shipped at no charge for standard shipping and handling.

All returns and exchanges should be shipped via insured mail to:
ATTN: New Prospects - Returns
110 South Prospect Avenue
Park Ridge, Illinois 60068

Q. What if I lost my receipt?
A.Sorry, but we cannot allow you to return merchandise without your packing slip and receipt or missing manufacturer and store tags or original boxes.

Things to keep in mind...

Please note that all credit card refunds will be placed on the card used for the original purchase.
Although we may credit your account within 24 hours, please allow 3 weeks from the day you return your package for your bank to process the account to be credited.
Allow 1-2 billing cycles for the credit to appear on your statement.

Free Gift Wrapping

Q. What gift wrap/box services do you offer?
A. NewProspects.com offers free gift wrapping. We will gift box your order providing you let us in the note field at the time of purchase. Our gift box service includes a white box with our signature logo sticker placed neatly in the corner. The items will be wrapped in tissue inside of the box. Need a gift card? Let us know and we will print your message on a gift card and include with the gift box.

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Free shipping within US for orders over $100 and free gift wrapping service.

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new prospects

110 S. Prospect Ave, Park Ridge, IL 60068
(847) 823-2793

shoes•clothing•accessories

new prospects

110 S. Prospect Ave, Park Ridge, IL 60068(847) 823-2793

shoes•clothing•accessories

110 S. Prospect Ave, Park Ridge, IL 60068
(847) 823-2793